Claims Mission Statement

Our mission is to be the most sought-after professional liability insurance carrier for design professionals through our ability to provide exceptional claims handling and high-quality, result-orientated and innovative services that help our policyholders manage their risk.

What Our Mission Means to You

  • Your claims are handled in-house by our dedicated and highly experienced claims professionals, who have reasonable workloads.
    Your claim will not be outsourced!

  • We provide fair and friendly claims services.
    You will be treated with respect!

  • We advocate on your behalf and protect your deductibles, and do our best to maintain your important business relationships.
    We are your partner!

  • We will not make important decisions without input from you.
    Your opinions matter to us!

  • We are actively involved in the management of claims and circumstances and are responsive to you and your agents.
    We answer our phones and return calls!

  • We help minimize the stress and worry associated with claims and circumstances by educating and supporting you throughout the process, enabling you to focus on your business.
    We understand your concerns!

  • When needed, we retain high-quality attorneys and consultants who are considered to be the best in their fields in terms of investigating, litigating and managing design professional risks, claims and lawsuits.
    Our team is fighting for you!